Privacy Policy

1. Introduction

REDX Travel ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Account information: Your name, email address, and phone number when you register.
• Transaction data: Order history, purchased products, payment method type (we do not store full card details — these are handled by our payment provider).
• Usage data: Pages visited, search queries, device type, browser, and IP address — collected automatically via cookies and analytics tools.
• Communications: Messages you send us via the contact form or email.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your eSIM orders.
• Send order confirmations and account-related notifications.
• Provide customer support.
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraud.
• Send promotional communications (only with your consent — you may opt out at any time).

4. Sharing of Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to provide our services:

• eSIM providers: We share order details (product code, quantity) with our eSIM network partners to fulfil your purchase.
• Payment processors: We use Stripe and other payment gateways to process payments securely. Your payment details are governed by their respective privacy policies.
• Analytics providers: We may use analytics tools to understand how our website is used. These providers process data in accordance with their own privacy policies.
• Legal requirements: We may disclose information if required by law or in response to valid legal requests.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to remember your preferences, keep you logged in, and analyse site traffic.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order and transaction records are kept for a minimum of 7 years for accounting and legal compliance purposes.

You may request deletion of your account and associated data by contacting us at support@redxtravel.my. Note that some data may be retained where required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing of your data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@redxtravel.my.

8. Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure database access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@redxtravel.my or visit our Contact page.